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Frequently Asked Questions
What
is non-medical homecare?
Non-Medical Homecare is a private duty service
provided to individuals who can manage their personal care, but
need companionship and assistance with Activities of Daily Living
(ADLs) as a standalone service or as a supplement to professional/skilled
health services. Services may include:
- Nutritious meal preparation including special diets
- Housekeeping
- Companionship and socialization
- Shopping and errands
- Local transportation services
- Home safety and supervision
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Who
needs home care services?
There are many diverse groups of people who have
a need for non-medical homecare (children and adults with disabilities,
the handicapped living alone and mothers with newborn children).
Senior Choice Home Care specializes in SENIOR CARE. We believe this
single focus allows us to better understand and meet the needs of
today’s seniors’. Here are a few reasons why seniors and
families choose our services:
- Seniors choosing to live independently
- Seniors needing assistance with activities of everyday life
- Families needing care giving assistance with parents and relatives
- Caregivers needing respite
- Elders recently discharged from rehabilitation facilities
- Seniors recovering from surgery
- Seniors with illnesses (i.e., Dementia, Parkinson, Heart Disease/Hypertension)
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What
are the costs for the service?
Senior Choice Home Care offers quality services
at affordable rates providing the best home care value. Our fees
are based upon the individual needs of our clients. Upon assessment
of the clients needs we will gladly prepare a FREE in-home CARE
plan. Current rate information is available by calling our office.
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How does
senior choice ensure integrity of its caregivers?
We are highly selective in the Caregivers we
hire. Only caregivers exhibiting the highest level of integrity,
compassion, sincerity and professional demeanor become members of
the Senior Choice Home Caregiver team. All our Caregivers undergo
a lengthy interview at our local office, a pre-hire competency evaluation
and extensive pre-hire checks before they are hired. Our background
checks include the following:
- State criminal background checks
- State DMV motor vehicle checks
- Social security validation
- Personal and professional reference verification
- Credit reviews
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What
type of training do you provide employees?
All Senior Choice Home Care employees are required
to participate in Senior Choice University. This mandatory training
program is instructed by our staff Registered Nurse and assisted
by our Certified Nursing Assistant (CNA). The curriculum covers
a diverse selection of topics relevant to eldercare needs and code
of conduct and policies. This training is augmenting by monthly
information mailers on company policy and various aging related
topics.
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Who handles
the insurance and payroll services?
We do. All Caregivers are employees of Senior
Choice Home Care not private contractors. Our full service agency
is responsible for insuring the client and caregiver. We’ll
manage all the necessary details of being an employer including;
scheduling, payroll, insurance, social security, state & federal
taxes, W-2 Forms and Workers’ Compensation filings.
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What
are your minimum hours of service?
We are glad to provide a minimum of three hours
per visit.
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What
if my aide gets sick or is temporarily unavailable?
We have an excellent backup policy which will
send a substitute whose skills, experience and personality match
the client’s needs.
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Am I
obligated to continue services for any set period of time?
You can cancel at any time. However, we appreciate
receiving as much notice as possible so we can insure job continuity
for the caregivers.
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Are
your services covered by Medicare, Medicaid or private insurance?
We are a private, fee-based service. However,
some long term care insurance policies do cover our services.
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Do you
provide caregivers with experience with Dementia, Alzheimer’s,
Parkinson’s and other conditions associated with the elderly?
Yes we do. We carefully match or caregivers based
upon the clients individual needs and priorities: all our caregivers
are thoroughly screened, trained and supervised by a registered
nurse.
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My family
member is in a nursing facility and we would like to get additional
help with “one on one” care, can you provide this?
Yes, we provide services to clients in nursing
facilities, assisted living residences as well as client’s
homes.
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